Privacy Information

How Do We Collect Information?

The Starwest Apartments collects information from various sources. These include, but are not limited to our website, reservations system and other published information stores, such as public directories, etc. From time to time we may ask customers for their email address in order to provide relevant information such as reservation confirmations and offers. Visitors to Starwest may receive periodic offers and information from the Starwest Apartments about our products and services.
At any time a visitor may opt out of receiving email communication, let us know by email or by contacting us direct.

What Kind Of Information Do We Collect?

Depending on your status with us, we are collecting a degree of information about you. As a potential customer, we only store information, which serves to identify you as a person, such as your address, email address and other contact details. As an existing customer we may also retain statistical information about your stay and details relating to financial transactions which took place during your stay. Under no circumstances do we collect sensitive information as defined by the Privacy Act, about your person.

How Do We Store Information?

The Starwest Apartments maintains a stringent control of its computer networks and archived storage areas. No information about our current and potential customers is available to the public. All information relating to our customers' prior stays is stored in a secure location available only to select staff members.

What Do We Do With The Information We Collect?

As part of the service that we provide to our current and potential customers, we may mail or email our customers to inform them of enhancements, changes in offerings, special events, or other relevant information responsive to the customers' interests. We do not share any information we possess on our current and potential customer with third parties.

Access to, update and removal of information

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting that a customer request to be removed will be retained in certain files in order to properly resolve disputes or to trouble shoot problems. In addition, information is never completely removed from our databases due to technical and legal restraints, including stored "back-up" systems. Therefore visitors should not expect that all of their personal identifiable information will be completely removed from our databases in response to their requests.

On Line Activity Tracking

From time to time we may gather statistics on our website activity and our email marketing campaigns. These statistics are indicative of number only and in no way reflect a person's identity, For example, while we might determine the percentage of recipients who have opened our promotional emails, we are unable to determine who opened what.
Within the reservation process we provide a profile section. Filling in this information makes it easier for customers to conduct certain transactions, including making hotel reservations online. We respect our customer's privacy and maintain their profile information on a secure server, where we can review and update at anytime.
We will not use our customers' confidential information for purposes other than those outlined in this privacy statement.

Changes To This Privacy Act

We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on www.starwest.com.au, so please visit our website periodically to ensure that you are aware of our most current privacy policy.